Customer case
GIVE USERS AUTONOMY BY ENSURING PARK STABILITY
COLLECTIVITY – TOWN OF PORT MARLY
How do you give users autonomy while ensuring the stability of the system?
We explain it all to you, based on the case of Claude SANTERO, IT manager for the town of Port-Marly: infrastructure, problems, needs, use and benefits with WAPT.
Presentation
Le Port-Marly is a commune in the French department of Yvelines in the Île-de-France region (78). The town, located on the banks of the Seine, has a population of over 5,000 and an area of 144 hectares.
Claude Santero, head of IT at Port-Marly, is the town’s sole IT manager. He manages around a hundred workstations and 70 telephone sets. 60 workstations are attached to the town hall and around forty are in the schools. The system runs on 3 servers.
60 administered stations
1 location
1 sysadmin
Problems encountered
The city of Port-Marly was looking to ensure the reliability of its IT asset management system. At the time, Claude Santero wanted to control all of his machines in one way in order to limit IT conflicts, especially with the various business applications used by his employees. He was looking for a tool that would allow him to optimize his skills and his time.
Testimony
It’s a frighteningly effective solution!
Why use WAPT?
For the city of Port-Marly, WAPT met several criteria useful for the proper functioning and development of its computer park. Indeed, the software allows the rapid and efficient deployment of applications and configurations on the desired workstations with limitation of user actions for more stability, and less computer conflicts.
Versioning, support and training
The city of Port-Marly did not perform a preliminary test on a few machines before implementing WAPT on its entire computer fleet, nor even through the use of WAPT Community (free but limited version).
Claude Santero discovered the software during a visit to the town hall of Carrière-sur-Seine, whose IT specialist was using WAPT Community. Immediately convinced of the software’s contribution to his community, he did not hesitate for a second to implement the solution.
Test phase
- No test phase performed before use
- 60 machines managed directly
Testimony
It’s just a joy! Finally, a solution that works.
What WAPT has brought to Port-Marly
WAPT allowed Claude Santero to set up a stable tool for deploying applications and configuring workstations, while limiting the risk of conflicts between the various business applications.
With its remote management and the implementation of WAPT Self Service, the IT manager was able to maintain the stability and security of his park while granting a minimum of freedom to his employees. Thanks to WAPT, they are no longer invaded by advertising and other spam that is annoying in a professional setting. They have access to only what is necessary and useful for the proper functioning of their work environment.
Estimated gains using WAPT
A huge time saving was noted by the IT manager of the town of Port-Marly, enabling him to free up time to tackle other missions, such as packaging business applications useful for his staff.
When Claude Santero was forced to adapt his IT equipment to teleworking, he was once again able to appreciate WAPT’s efficiency and speed of action in ensuring a stable and secure working environment for his staff (from 60 to 80 licenses).
We can therefore say that Claude Santero and his team are now equipped to give users autonomy by ensuring the stability of their park thanks to WAPT.
Estimated gains using WAPT