Customer case
REPLACING OBSOLVED OR INCOMPLETE SOLUTIONS
MEDICAL – CAISSE PRIMAIRE D’ASSURANCE MALADIE DES BOUCHES-DU-RHÔNE
How to Replace Outdated or Incomplete Solutions?
We explain everything using the case of Jean-Sébastien PLOIX, IT Service Manager at the Primary Health Insurance Fund of Bouches-du-Rhône: infrastructure, issues, needs, usage, and benefits with WAPT.
Presentation
The Caisse Primaire d’Assurance Maladie is a health-related body with a public service remit in France. They reimburse sickness benefits.
The Bouches-du-Rhône (13) CPAM is one of the organisations with the largest number of employees, around 2,000.
2,200 jobs administered
34 locations
10 sysadmin
The CPAM 13 infrastructure
The technical team of CPAM 13 consists of 3 system administrators, 6 analysts, and a service manager. Additionally, 6 people from the “Helpdesk” team use WAPT for the individual deployment of applications.
CPAM 13 operates 70 physical servers and over 200 virtual machines throughout the Bouches-du-Rhône department. This encompasses about thirty sites for 2,000 employees.
70 servers
10 app releases per month
Problems encountered:
Diversity of tools
- The issue for CPAM 13 was that the technicians had to work with two tools. The “Adminsys” tool needed to be replaced because it was becoming obsolete. As for Pulse, the second tool provided by the national fund, its “Push” operation did not completely suit the team. This mix of solutions was not sustainable in the long term.
- The first tool was mainly used for general deployment, although it was also possible to perform some IT asset inventory.
- The second tool, which became the main tool for CPAMs, did not have all the functionalities of the former one. Thus, the team primarily used it for individual deployments.
Testimony
We quickly bought into WAPT. The tests we conducted confirmed our choice.
Why use WAPT?
Several factors supported CPAM’s choice of WAPT. First, CPAM was keen on finding an Open Source solution. Additionally, they appreciated discovering a French company (especially for support) that is responsive to WAPT’s development.
Customer references with a similar context also facilitated this decision.
Version, Support, and Training
After adopting WAPT Community, CPAM decided to engage Tranquil IT for training. Following six months of using WAPT Community and one month on the trial version of WAPT Enterprise, CPAM decided to upgrade to the Enterprise version.
Testing Phase
- 1 month of testing
- Testing conducted on part of the headquarters as well as a few remote sites
Testimony
“It’s a winning bet for CPAM!”
What WAPT has done for CPAM 13
Regarding the deployment on rarely used computers, WAPT has provided effective monitoring. Thus, even if a computer is turned on only every six months, it will still receive the updates it missed during that time.
With WAPT, CPAM can deploy updates on laptops (used for telework or regular travel). Thanks to the inventory taken at machine startup, CPAM quickly obtains the computer’s information and can promptly initiate a deployment without any action required from the deployment service.
Estimated gains using WAPT
With WAPT, CPAM achieves a success rate for its deployments ranging between 95% and 98%, which is significantly higher than the results of the previous tools. There is also a decrease in user requests, especially for updates on their computers.
CPAM also observes a time saving in reporting. The centralization of data allows for quick retrieval of information and statistics on the deployments performed.
With WAPT, CPAM no longer deals with tasks that have already been completed. Additionally, they save time in preparing actions on the IT infrastructure or corrective actions, as there are significantly fewer than before.
Thanks to WAPT, Jean-Sébastien PLOIX was able to replace outdated or incomplete solutions that hindered the effective management of his IT infrastructure.
Estimated gains using WAPT
Video feedback
Some of our clients agreed to talk about their experience in pictures.
Find them in the dedicated Youtube playlist: