Case studies

MANAGE CUSTOMER FLEETS REMOTELY

PRIVATE SECTOR / ANTIANE

How can Antiane enhance the security and efficiency of IT management for its customers, moving from a flawed unified solution to more centralized, specialized management, while maintaining transparency of tool use for its technicians and customers? This transition involves adopting WAPT to guarantee security, optimize rights management and simplify technical operations, while improving proximity and responsiveness to customers located on the islands.

Presentation

Antiane is a company specialized in digital and technological services, offering innovative outsourcing solutions to help companies manage their IT assets. It offers a range of services, from consulting on server architecture and user workstation management, to network management and infrastructure security. Backed by its expertise and know-how, Antiane helps its customers to optimize their IT infrastructures, improve their performance and boost their competitiveness using cutting-edge technologies. The company stands out for its customer-centric approach and commitment to innovation.

They seamlessly manage over 4,000 workstations for themselves and their customers. These workstations range from very small to medium-sized businesses, and are managed remotely, guaranteeing fast, efficient processing of customer requests.

4,100 jobs administered

40 technicians and admin



Problems encountered

From the unified base of packaged solutions to specialized core business solutions.
Need for secondary depots to work with customers on the islands.
Their previous solution had security flaws.

Testimonial

I don’t know what my needs will be tomorrow, but I do know that WAPT will be able to solve them.

Nicolas Geneste-Samissoff

Methods and Solutions Engineer - Antiane Martinique

What WAPT has brought to Antiane Martinique

Centralized management of client workstations.
Better management of admin and user rights.
Audit data archiving.
Transition to a company on a human scale that adapts to needs and works more closely with technicians.

Estimated gains using WAPT



Transparent use : Antiane Martinique uses WAPT for its customers. This solution therefore had to be invisible.



Better management of security : Their previous product had major security flaws that could have been detrimental to their business. With WAPT, only the client-to-server flow on port 443 is required for operation. The use of certificates for authentication also enhances security.



Facilitate the work of their technicians : In their day-to-day work, technicians have better visibility of their customers’ IT assets. They can also check data to facilitate invoicing.